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Clear Terms Before You Join

Your account decision should start with clear legal ground, so we place account rules, privacy duties, cookie use and wallet checks on this page before you open the…

Indonesia access termsAccount and wallet checksDANA OVO GoPay QRISData request path
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pelitatoto Clear Terms Before You Join
CONTACT ROUTES

Reach Us About Legal Questions

Legal questions need a direct path, not a long search through the lobby.

Live chat Use live chat from the account menu between 09:00 and 23:00 WIB for urgent…
Email desk Send policy requests to [email protected] with your username, registered phone number and the section…
Account center Open Account Center, choose Profile, then Legal Request when you need to update identity…
DATA CONTROLS

Legal Controls Around Your Account

We handle legal matters through account records, wallet checks and support logs that can be matched to a real request.

Account identity

When you open an account, we collect the details needed to run login access, wallet checks and support contact. We do not ask for unrelated documents unless an account review requires a clearer match.

Wallet records

DANA, OVO, GoPay and QRIS activity may be stored as transaction references, amounts, timestamps and account names. These records help us handle disputes, verify withdrawals and answer legal questions about wallet activity.

Cookie choices

Cookies help keep your session active, remember language settings and flag unusual login behavior. You can clear browser cookies on Chrome or Safari, then sign in again to create a fresh session.

Device sessions

Mobile and web sessions are logged with practical security details such as device type, IP range and login time. If something looks wrong, contact us before changing your wallet details.

Retention handling

We keep account and transaction records for operational and legal needs, then restrict access when a record is no longer needed for support, wallet verification or dispute handling.

Change requests

To correct your contact data, send a request from the registered email or Account Center. We check the request against your login history before editing phone, email or wallet details.

Common Legal Questions From You

These answers focus on the legal parts of your relationship with us: account terms, data requests, wallet records, cookies and access rules. For anything account-specific, contact us through the registered email or Account Center so we can verify the request.

You agree to the account terms shown during registration and any policy text linked from the account area. Access and eligibility depend on local law and are available only where local law permits.

You can ask us to check your registered name, phone number, email, wallet references, login records and support history. Send the request from the registered email or through Account Center for verification.

We keep payment references so we can match wallet activity to your account, resolve transaction questions and verify withdrawal requests. The record usually includes timing, amount, channel and account-name details.

Yes, you can request a correction through Account Center or email. We may ask you to confirm login history, phone access or wallet ownership before changing sensitive details tied to your account.

Cookies support session login, language settings and security checks. You can clear them in your browser, but some account actions may ask you to sign in again before we process a legal request.

We discuss account details only after the requester passes our checks. Use your registered email, username and relevant transaction reference so we can avoid sharing legal or wallet details with the wrong person.

If local law affects access or eligibility, we may restrict account activity, wallet actions or lobby entry. Availability depends on local law and applies only where local law permits at the time you access us.

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